SHIPPING POLICY

XDTECH Shipping Policy Last Updated: January 1, 2026 This Shipping Policy applies to all purchases made through the XDTECH web store (acrossdomains.tech). By placing an order, you agree to the terms below. This policy supplements our Terms and Conditions of Sale. 1. Order Processing - Orders are processed and shipped Monday through Friday, excluding U.S. holidays. - Standard processing time is 1–3 business days from the date payment is confirmed. - High-value, custom-configured, or special-order items (including certain GNSS hardware) may require 10–14 business days lead time. This is noted on the product page where applicable. - You will receive a shipping confirmation email with tracking information once your order ships. 2. Shipping Origin Orders ship from our California fulfillment center: XDTECH 3600 Harbor Blvd, STE 110 Oxnard, CA 93035 3. Shipping Zones and Rates We ship worldwide. Shipping rates are calculated at checkout based on your destination and the contents of your order. The following zones and estimated delivery times apply: US Domestic — Standard: $15.00 flat rate, 3–7 business days. US Domestic — Expedited: $35.00 flat rate, 1–3 business days. North America (CA/MX) — Standard: $25.00 flat rate, 5–10 business days. EU + UK — Standard: $30.00 flat rate, 7–14 business days. APAC (AU/NZ/JP/SG/HK/KR) — Standard: $40.00 flat rate, 10–18 business days. Rest of World — Standard: Calculated at checkout via live carrier quote, 10–21 business days. - Alaska and Hawaii may incur a surcharge above the standard US Domestic rate. - Certain oversized or heavy items (e.g., subsea equipment, rack-mounted systems) may require freight shipping at an additional cost, calculated at checkout. - Free shipping promotions, if offered, apply only to the US Domestic Standard zone unless otherwise stated. 4. Carrier Selection We select the carrier (USPS, UPS, FedEx, DHL, or regional partners) based on the destination, package size, and service level selected. You may choose your preferred service level at checkout where multiple options are available. 5. Risk of Loss Title and risk of loss pass to you upon delivery to the carrier. We are not liable for packages lost, damaged, or delayed after they leave our facility. If your package is lost or damaged in transit, contact us at support@acrossdomains.tech and we will assist with filing a carrier claim. 6. International Shipping - We ship to most countries. If your country is not available at checkout, contact us for a manual quote. - International orders are shipped under EXW (Ex Works) Incoterms unless otherwise stated. You (the buyer) are responsible for all import duties, taxes, customs clearance fees, and any charges imposed by your country's government. - XDTECH does not collect import duties or taxes at checkout for international orders. These charges are billed by the carrier or your local customs authority upon delivery. - We are not liable for delays caused by customs, import inspections, or force majeure events. - Some products may be subject to export controls (e.g., GNSS technology). You are responsible for ensuring compliance with all applicable export and import laws in your jurisdiction. 7. Tracking All shipments include tracking. You will receive an automated email with a tracking number when your order ships. You can also view tracking information in your account under Order History. 8. Undeliverable Packages If a package is returned to us as undeliverable (e.g., incorrect address, failed delivery attempts, refused by recipient), we will contact you to arrange reshipment. Additional shipping charges may apply. If you choose not to reship, a refund will be issued minus original and return shipping costs. 9. Freight and Oversized Items Large or heavy equipment may ship via freight carrier. Freight deliveries may require a signature and may take longer than standard delivery estimates. Freight shipments may also require a loading dock or liftgate; please note any access limitations when ordering. 10. Contact Us For shipping questions or special requests: Email: support@acrossdomains.tech Include your order number in all communications. We reserve the right to update this policy. Continued purchases constitute acceptance of the current version.